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Terms of Service

Last updated: 1st January 2026

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These Terms of Service (“Terms”) govern access to and use of EssenzaLogic (“we”, “us”, “our”), including our website, AI enquiry and booking assistant, and related services.

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By accessing or using EssenzaLogic, you agree to these Terms.

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1. Service Overview

EssenzaLogic provides an AI Enquiry & Booking Assistant designed to help cosmetic and wellness clinics handle website enquiries, answer general questions, and support consultation bookings.

The service is intended to support clinic operations, not replace professional staff or clinical judgement.

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2. Eligibility

EssenzaLogic is intended for use by businesses, clinics, and professionals.
You must have the authority to act on behalf of your clinic or organisation to use the service.

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3. No Medical Advice

EssenzaLogic does not provide medical advice, diagnosis, or treatment.

  • All information provided is general and based on clinic-approved content

  • The AI assistant does not assess suitability, contraindications, or medical conditions

  • All clinical decisions remain the sole responsibility of the clinic and its professionals

Visitors should always be directed to a consultation for personalised medical guidance.

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4. Pilot & Subscriptions

We may offer a 14-day free pilot to allow clinics to evaluate the service.

  • No payment is required during the pilot

  • Continued use after the pilot may require a paid subscription

  • Pricing, message limits, and plan details are communicated separately

  • We reserve the right to modify or discontinue pilot offers at any time

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5. Acceptable Use

You agree not to:

  • Use the service for unlawful, misleading, or harmful purposes

  • Attempt to reverse engineer, disrupt, or misuse the system

  • Upload or request the AI to provide unlawful, unsafe, or prohibited content

  • Use the service to impersonate others or misrepresent information

We reserve the right to suspend or terminate access for misuse.

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​​6. AI Behaviour & Limitations

You acknowledge that:

  • The AI assistant generates responses based on provided information and configuration

  • AI responses may not always be accurate or complete

  • The assistant is configured to avoid guessing and to escalate when unsure

  • Human review and oversight remain essential

EssenzaLogic is a support tool, not a substitute for human judgement.

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7. Data & Privacy

Use of EssenzaLogic is subject to our Privacy Policy, which explains how data is collected, processed, and protected.

In summary:

  • Clinics retain ownership of their enquiry data

  • EssenzaLogic acts as a data processor where applicable

  • Data is not sold or reused across clinics

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8. Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability.

We may temporarily suspend access for:

  • Maintenance or updates

  • Security reasons

  • Technical issues outside our control

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9. Intellectual Property

All intellectual property related to EssenzaLogic, including software, branding, and content, remains our property.

You may not copy, distribute, or resell the service without written permission.

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10. Limitation of Liability

To the maximum extent permitted by law:

  • EssenzaLogic is provided “as is”

  • We are not liable for clinical outcomes, business losses, or decisions made based on AI responses

  • Clinics remain responsible for how the service is configured and used

Nothing in these Terms limits liability where it cannot be excluded under law.

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11. Indemnity

You agree to indemnify EssenzaLogic against claims arising from:

  • Misuse of the service

  • Incorrect or unlawful configuration by the clinic

  • Breach of these Terms

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12. Changes to the Service or Terms

We may update the service or these Terms from time to time.

Updated Terms will be posted on our website and apply from the date of publication.

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13. Governing Law

These Terms are governed by the laws of England and Wales, unless otherwise required by applicable law.

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14. Contact

For questions regarding these Terms, contact:
sales@essenzalogic.com

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