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Terms of Service

Last updated: 25th January 2026

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These Terms of Service (“Terms”) govern your access to and use of the EssenzaLogic website and services. By accessing or using EssenzaLogic, you agree to be bound by these Terms.

If you do not agree, you must not use our services.

 

1. About EssenzaLogic

EssenzaLogic (“we”, “us”, “our”) provides an AI Enquiry & Booking Assistant designed to help cosmetic and wellness clinics handle website enquiries, answer general questions, and support consultation bookings.

Website: https://www.essenzalogic.com
Contact: sales@essenzalogic.com

 

2. Eligibility

You must be at least 18 years old and have authority to enter into a binding agreement on behalf of yourself or your organisation to use our services.

 

3. Scope of Services

EssenzaLogic provides:

  • AI-powered automated responses to website enquiries

  • Information delivery based on clinic-provided content

  • Lead capture and enquiry routing

  • Optional booking or scheduling integrations

EssenzaLogic does not:

  • Provide medical advice

  • Diagnose conditions

  • Replace qualified clinical staff

  • Make treatment decisions

All outputs generated by the service are informational and must be reviewed and approved by the clinic.

 

4. User and Clinic Responsibilities

You agree to:

  • Provide accurate, lawful, and up-to-date information

  • Ensure your use of the service complies with all applicable laws and regulations

  • Maintain the security of login credentials and access keys

  • Review and approve all clinic-specific content used by the AI

  • Ensure compliance with healthcare, advertising, and data-protection obligations applicable to your clinic

You are responsible for how EssenzaLogic is configured and deployed on your website.

 

5. Acceptable Use

You must not use EssenzaLogic to:

  • Provide misleading or unlawful information

  • Collect or process personal data without lawful basis

  • Violate patient confidentiality or healthcare regulations

  • Attempt to reverse engineer, disrupt, or misuse the platform

  • Use the service for spam, harassment, or abusive behaviour

We reserve the right to suspend or terminate access if misuse is identified.

 

6. Data Protection & Privacy

Use of EssenzaLogic is subject to our Privacy Policy, which forms part of these Terms.

a) Website analytics & cookies

We use cookies and analytics tools (including Google Analytics) to understand how visitors use the EssenzaLogic website.
Analytics cookies are only activated after user consent, in accordance with UK GDPR and PECR.

Website analytics data is used solely to improve site performance and user experience and is not used for advertising.

b) Clinic data & enquiries

When providing services to clinics, EssenzaLogic may process enquiry data on behalf of the clinic. In these cases:

  • The clinic is typically the data controller

  • EssenzaLogic acts as a data processor

Data is processed only for the purpose of delivering the service.

c) Data Processing Agreement (DPA)

Where required, a separate Data Processing Agreement may be provided upon request to reflect GDPR obligations between EssenzaLogic and the clinic.

 

7. Intellectual Property

All intellectual property rights in:

  • The EssenzaLogic platform

  • Software, prompts, workflows, and configurations

  • Branding, logos, and website content

remain the property of EssenzaLogic or its licensors.

You are granted a limited, non-exclusive, non-transferable right to use the service during your subscription period.

 

8. Subscriptions, Trials & Fees

Subscription plans, pilot programmes, pricing, and billing terms are set out on the website or in a separate written agreement.

Unless otherwise stated:

  • Fees are non-refundable

  • Trials or pilots may be limited in scope or duration

  • We reserve the right to modify pricing with reasonable notice

 

9. Service Availability & Support

We aim to provide reliable service but do not guarantee:

  • Continuous availability

  • Error-free operation

  • Specific uptime or response times

Maintenance, updates, or technical issues may result in temporary interruptions.

Support availability and service levels are provided on a reasonable-efforts basis unless otherwise agreed in writing.

 

10. Third-Party Services

EssenzaLogic may integrate with third-party services (e.g. booking tools, analytics providers).

We are not responsible for:

  • Third-party service availability

  • Third-party data practices

  • Issues arising from third-party integrations

Your use of third-party services is subject to their own terms and policies.

 

11. Limitation of Liability

To the maximum extent permitted by law:

  • EssenzaLogic is not liable for indirect, incidental, or consequential losses

  • We are not liable for loss of revenue, data, or business opportunities

  • We are not responsible for decisions made based on AI-generated responses

Our total liability arising out of or in connection with the services shall not exceed the amount paid by you to EssenzaLogic in the preceding 12 months.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.

 

12. Indemnity

You agree to indemnify and hold EssenzaLogic harmless from claims, damages, or liabilities arising from:

  • Your misuse of the service

  • Your failure to comply with applicable laws

  • Content or data you provide to the platform

 

13. Suspension & Termination

We may suspend or terminate access if:

  • These Terms are breached

  • Unlawful or harmful activity is identified

  • Continued operation poses legal or security risks

You may terminate use of the service at any time, subject to any subscription commitments.

 

14. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

15. Changes to These Terms

We may update these Terms from time to time.
Changes will be posted on this page with an updated revision date.

Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

 

16. Contact Us

For questions regarding these Terms:

Email: sales@essenzalogic.com
Website: https://www.essenzalogic.com

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